SHIPPING AND RETURNS POLICY
SHIPPING
.est 2020 Luxury Skincare offers Free Standard Shipping on all of our products.
FREE SHIPPING
Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product mix. If Free Standard Shipping is selected, orders will be processed and shipped within four business days.
EXPEDITED SHIPPING
In addition to Free Standard Shipping, we also offer 2-day and overnight expedited shipping options, which are presented during the checkout process.
Expedited Shipping orders are processed same day Monday through Friday until 1 pm Eastern Time (ET). Expedited Shipping orders that are placed after 1 pm ET on Friday through Sunday will not ship until the following Monday.
SHIPPING COSTS
Free Standard Shipping is offered via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product mix.
Expedited shipping options are available (2 business days and overnight). Expedited shipping charges are based on weight of package and shipping location and will be calculated and presented during the checkout process. No Saturday or Sunday delivery is available at this time.
ADDITIONAL INFORMATION
For all orders over $250, we require a signature for delivery. Please be sure to use an address where someone will be available during the day to accept shipment.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. The Company is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
A note about USPS Packages: If you track a USPS package and it shows no movement, rest assured that your package has been sent out. USPS sometimes does not scan packages until they arrive at their final destination.
If you have any questions about this shipping policy or need additional information, please email us [email protected].
INTERNATIONAL SHIPPING
No international shipping is available at this time.
LOST PACKAGES
If a package gets lost in transit (very rare, though it does happen), the Company will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
PRODUCT DEFECTS & DAMAGED PACKAGES
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
RETURNS/REFUNDS
We understand that you may need to return a product. Should you feel the need to do so, you have seven (7) days from the date of purchase or delivery to initiate the process. Please contact us at [email protected] and one of our Customer Care Representatives would be happy to assist you.
We typically process approved return/refund requests within 1-2 business days.
If your product was purchased through a Company distributor or retailer, you will needto go back to your original purchase location for any return or exchange.
